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FAQ
ANY QUESTIONS? CHECK OUR FREQUENTLY ASKED QUESTIONS BELOW:
LET US HELP YOU
Do you have another question? Please don't hesitate to contact us, we will help you out as soon as possible!
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WHICH VERSION SHOULD I BUY?In order to answer this question, please inform yourself with information provided on our product pages. If you still can't decide what's best for you, please feel free to hit us up so we can help you! Tip: Each license is upgradable within the first year of purchase, for just the difference in price. Please contact us for more information.
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SHOWKONTROL ONLY RUNS ON MAC?Yess. It does. Next question. Note: The official explanation, (when taking away all the emotions) is that the framework and engines used to generate SMPTE, are based on Apple libraries. This inconveniently not happens to be available on Windows based machines. We are working to fix this issue in the near future.
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WHAT PIONEER DJ DEVICES ARE SUPPORTED?As we move forward to the future, we decided to only support Pioneer DJ NXS2, TOUR1 and up models: - Pioneer DJ CDJ-2000NXS2 - Pioneer DJ DJM-900NXS2 - Pioneer DJ CDJ-TOUR1 - Pioneer DJ DJM-TOUR1 Getting in sync with a live DJ Setup is one thing. But keeping the DJ setup working properly, without exhausting it's capabilities is next level. ;) As the NXS2 and up models are way more powerful, we ensured this way that a DJ playing the set of life, isn't interrupted by his stalking crew's legendary software.
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DO YOU OFFER SUPPORT?One of the most important things in our business model is that we want to create magic and help others do the same. That's why we offer full support to all our users. If you use ShowKontrol PRO, you will also receive custom made support in case of special requests. Feel free to contact our team for any questions or ideas you have! TIP: Check our forum to see if your questions are answered there!
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DO I HAVE TO UPDATE MY DJ EQUIPMENT?First of all: yes you have to. The firmwares of Pioneer DJ CDJ-TOUR1, CDJ-2000NXS2, DJM-TOUR1 and DJM-900NXS2 need to be updated to the latest version. Check www.pioneerdj.com for more details. Secondly; because ShowKontrol has been co-developed by TC Supply and Pioneer DJ, the software only works in combination with Pioneer DJ's equipment.
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HOW WELL TESTED IS SHOWKONTROL?This is a question we ask ourselves everyday, while we're having enormous fun by designing and playing with ShowKontrol software and the equipment it connects to. We invest a lot in industry standard equipment to test connectivity, reliability and precision of our software. On top of that, we have a test team, that is solely hired to try to break our software.
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HOW DOES SHOWKONTROL WORK?Our ShowKontrol software works easily, but we can imagine you would like to have some set-up information. Therefore, we made you a ShowKontrol user manual. You'll find it under 'Support Documents' on this website or you can see them directly by clicking this link: Support Documents
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HOW LEGAL IS SHOWKONTROL?Looking into others business is always illegal, unless you have permission to do so. That is why users of our software should always consult the artists they work with to agree what they can see and share. If you meant the amazing connectivity to Pioneer DJ equipment, we can assure you that our software is completely supported and integrated by Pioneer DJ.
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WHAT DO I RECEIVE AFTER DOWNLOADING SHOWKONTROL?After downloading ShowKontrol and creating your own LIVEKEY account, you can benefit from a fully loaded 14-day (free) DEMO to explore all features of ShowKontrol. As soon as this DEMO expires, you can purchase a license via your account portal.
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