FAQ

ANY QUESTIONS? CHECK OUR FREQUENTLY ASKED QUESTIONS BELOW:

LET US HELP YOU

Do you have another question? Please don't hesitate to contact us, we will help you  out as soon as possible!

WHICH VERSION SHOULD I BUY?

In order to answer this question, please inform yourself with information provided on our product pages. If you can't decide what's best for you, please feel free to hit us up so we can help you!

Please note: Each license is upgradable within the first year of purchase, for just the difference in price. Please contact us for more information.



SHOWKONTROL RUNS ON MAC ONLY?

Yes it does. Next question. Note: The official explanation, (when taking away all the emotions) is that te framework and engines used to generate SMPTE, are based on Apple libraries. This inconveniently not happens to be available on Windows based machines. We are working to fix this issue in the near future.



WHAT PIONEER DJ DEVICES ARE SUPPORTED?

As we move forward in the future, we decided to only support Pioneer DJ NXS2, TOUR1 and up models: Players:
- Pioneer DJ CDJ-3000
- Pioneer DJ CDJ-2000NXS2
- Pioneer DJ CDJ-TOUR1 - Pioneer DJ XDJ1000MK2 Mixers: - Pioneer DJ DJM-V10 - Pioneer DJ DJM-900NXS2 - Pioneer DJ DJM-TOUR1
Getting in sync with a live DJ set-up is one thing. But keeping the DJ setup working properly, without exhausting its capabilities is next level. ;) As the NXS2 and up models are way more powerful, we've ensured our clients that when a DJ is playing the set of his/her life, won't be interrupted by the stalking crew's legendary software.



DO YOU OFFER SUPPORT?

One of the most important things in our business model is that we want to create magic and help others to do the same. That's why we offer support to all our users. It is possible to receive custom made support in case of special requests. But we also love to co-create based on your input. Feel free to contact our team for any questions or ideas you have!



DO I HAVE TO UPDATE MY DJ EQUIPMENT?

The firmwares of Pioneer DJ CDJ-3000, CDJ-TOUR1, CDJ-2000NXS2, XDJ-1000MK2, DJM-TOUR1, DJM-900NXS2 and DJM-V10 need to be updated to the latest version. Check www.pioneerdj.com for more details. Secondly; because ShowKontrol has been developed by TC Supply and Pioneer DJ, the software only works in combination with Pioneer DJ's equipment.



HOW WELL TESTED IS SHOWKONTROL?

This is a question we ask ourselves every day, while we're having enormous fun by designing and playing with ShowKontrol software and the equipment it connects to.

We invest a lot into industry standard equipment to test connectivity, reliability and precision of our software. On top of that, we have a test team, that is solely hired to try to break our software to solve any bugs in our system immediately.



HOW DOES SHOWKONTROL WORK?

Our ShowKontrol software works easily, but we can imagine you would like to have some set-up information. Therefore, we made you a ShowKontrol user manual. You'll find it under 'Support Documents' on this website or you can see them directly by clicking this link: Support Documents



HOW LEGAL IS SHOWKONTROL?

Looking into anothers' business is always illegal, unless you have permission to do so. That is why users of our software should always consult the artist they work with to agree what they can see and share. We do not collect data from you that does not contribute to the operation of our software, unless you gave permission for it. In addition, your data will be fully encrypted from the moment you create your LIVEKEY account.

If you meant the amazing connectivity to Pioneer DJ's equipment, we can ensure you that our software is completely supported and integrated by Pioneer DJ.



WHAT DO I RECEIVE AFTER DOWNLOADING SHOWKONTROL?

After downloading ShowKontrol and creating your own LIVEKEY account, you can benefit from a fully loaded 14-day (free) DEMO to explore all features of ShowKontrol. As soon as this DEMO expires, you can purchase a license via your account portal.



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